Mission Statement
1. We want satisfied customers. That is why the highest quality of our products and services is one of our major corporate objectives.
2. The customer is the judge for our quality His verdict on our products and services is decisive.
3. Our quality goal is always "zero defects" or "100% quality".
4. Not only do our customers assess the quality of our products, but also the quality of our services. Deliveries must be punctual.
5. Inquiries, offers, samples, and complaints must all be dealt with promptly and thoroughly. It is imperative that agreed deadlines be met.
6. Each and every employee in the company contributes towards achieving our quality goals. It is, therefore, the responsibility of every employee to ensure that their work is of the highest standard. Anyone who identifies a problem which may jeopardize quality, but does not have the authority to remedy it themselves, must report the matter immediately to the undersigned.
7. All work must be properly carried out from the very beginning. This not only improves quality, but also reduces our costs. Quality increases cost-effectiveness.
8. Not only faults themselves must be eliminated, but also their causes. Prevention of faults has priority over elimination of faults.
9. Even when painstaking care has been taken, faults can occasionally happen. This is why we have introduced numerous and proven methods to identify faults at an early stage. These methods must be rigorously applied.
10. Ensuring that our quality goals are achieved is an important management duty. When assessing the performance of our employees, particular emphasis is placed on the quality of their work.
11. Our quality directives are compulsory. Further customer requirements must always be accommodated.
Dr. Fahad J. Al Shammaiy
